Refund policy

Welcome to HDGCDesigns.com. The Website is operated by HDGC Designs T/A Esk Gift Shop (ABN 93345143499).

Accepted payment methods: Paypal, Apple Pay, Visa card, Master Card, Debit Card.

 

If you are not completely happy with your HDGC Designs clutch bag, you may return it within 7 days from receipt of order to receive a store credit for the paid value or equal paid value exchange. Products must be returned intact and undamaged to receive a store credit. An email confirmation will be issued once the exchange process has been completed.

Warranties

We provide a six-month manufacturing warranty on all HDGC Designs products. Misuse use of goods with any avoidable damage will void the warranty. 

Refund

If its deemed, within 6 months from initial purchase, that your HDGC Designs piece is faulty due to a manufacturing default a refund will be issued.

We do not provide refunds for incorrect selection or a change of mind. We do not issue a refund or exchange on items purchased during a sale or at a discounted price. All sale / discount items purchased are final.

 

Postage

You are responsible for covering the cost of return postage unless you are returning your product due to a manufacturing default.

We strongly recommend that you choose a trackable delivery service for your return

When returning items for an exchange please include a reply paid self-address satchel addressed to:

HDGC Designs

24 Cormack Street, ESK QLD 4312

 

For enquiries relating to Returns and exchanges please email: hdgcdesigns@gmail.com.

 

Thank you,

HDGC Designs